Returns & Exchanges

At Sweet Memories, we want every bite to be perfect; however, due to the perishable nature of our artisanal treats, we offer resolutions for damaged or incorrect items within 14 days of delivery. Please contact our support team immediately if your order does not meet our high standards of quality and freshness.

Return Process

• 1.
  Contact Support

  Email our team with your order number and a brief explanation of the issue regarding your confectionery items.

• 2.
  Provide Documentation

  Attach clear photos of the packaging and the product to help us verify the quality concern or shipping damage.

• 3.
  Review Process

  Our quality assurance team will review your claim within 48 hours to determine eligibility for a replacement or refund.

• 4.
  Resolution

  Once approved, we will either rush a fresh batch to your door or issue a full credit to your original payment method.